Cancellation Policy

At Zmazo, we aim to process orders promptly while giving customers a limited period to request a cancellation. This Cancellation Policy explains when and how an order cancellation can be requested.

Key Information

Cancellation Window

You may request to cancel your order within 8 hours of placing the order.

To request a cancellation, please contact us at contact@zmazo.com and provide:

• Your order number
• The reason for your cancellation

Please note that submitting a cancellation request does not guarantee that your order can be cancelled.

If your order has already entered the processing, fulfilment, or dispatch stage, we may be unable to cancel it.

Order Processing and Cutoff Time

Our daily order cutoff time is 5:00 PM (GMT+0).

Orders placed before 5:00 PM (GMT+0) on a business day may begin processing that business day. Our full processing time is 1–3 business days.

Orders placed after 5:00 PM (GMT+0), during weekends, or on public holidays will normally begin processing on the next business day.

Our processing and fulfilment days are:

Monday – Friday

We do not normally process or dispatch orders on Saturdays, Sundays, or public holidays.

Cancellation Requests During Weekends and Public Holidays

Cancellation requests can be submitted by email at any time.

If you submit a cancellation request during a weekend or public holiday, it will normally be reviewed on the next business day.

The time your cancellation request was originally submitted will be taken into account when determining whether it was made within the 8-hour cancellation window.

Refunds for Approved Cancellations

If your cancellation request is approved, we will refund the amount paid for the cancelled order to your original payment method.

Approved cancellation refunds will be processed within 7 days after approval.

Please note that your bank, card issuer, or payment provider may require additional time to make the refunded amount available in your account.

After the Cancellation Period

If more than 8 hours have passed since your order was placed, or if your order has already entered processing or fulfilment, cancellation may no longer be possible.

If your order cannot be cancelled, you may still be eligible to return it after delivery in accordance with our Return & Refund Policy.

Eligible returns may be requested within 30 days of receiving your order.

Policy Changes

We reserve the right to update or modify this Cancellation Policy when necessary. Any changes will be published on this page.

Customer Support

Need assistance? The Zmazo team is here to help.

Whether you have a question about your order, would like more information about a product, or need support with anything else, please don’t hesitate to get in touch.

Choose the contact option below that works best for you, and our team will be happy to assist as quickly and carefully as possible. Your experience with Zmazo matters to us.

Email: contact@zmazo.com
Phone: +44 7446368115
Address: 6 Crescent Road, London, E6 1ED, United Kingdom

Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.