Payment Policy

At Zmazo, we aim to provide a secure and convenient checkout experience. This Payment Policy explains the payment methods, currency, payment processing, and refund procedures applicable to purchases made through our online store.

Accepted Payment Methods

We currently accept the following payment methods, subject to availability at checkout:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

The payment methods available for your specific order will be displayed during checkout.

Currency

Zmazo currently serves customers in the United Kingdom.

All product prices and transactions are displayed and processed in British Pounds (GBP / £) unless otherwise clearly stated at checkout.

The final amount payable will be displayed before you complete your purchase.

Payment Processing

Payment is required at the time your order is placed.

Once your payment has been successfully authorised, you will receive an order confirmation containing the details of your purchase.

If your payment cannot be authorised or is declined, your order may not be completed.

Payment Security

We use secure payment processing technology to help protect your payment information.

Complete payment card details are processed securely by our authorised third-party payment providers and are not directly stored by Zmazo.

Customers are responsible for ensuring that their billing and payment information is complete and accurate when placing an order.

Failed or Declined Payments

If your payment is declined or cannot be completed, please:

  1. Check that your card or payment details have been entered correctly.
  2. Confirm that your payment method has sufficient funds or available credit.
  3. Confirm that your bank has authorised the transaction.
  4. Try another payment method available at checkout.
  5. Contact your bank or payment provider if the issue continues.

If you continue to experience payment problems, please contact us at contact@zmazo.com

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once a return or cancellation refund has been approved, Zmazo will process the refund within 7 days, in accordance with our Return & Refund Policy and Cancellation Policy.

After the refund has been processed, your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Payment Charges

Zmazo does not charge customers an additional fee simply for using one of the accepted payment methods listed above.

Your bank or payment provider may apply its own charges in certain circumstances. Any such charges are outside Zmazo's control.

Payment Policy Updates

We reserve the right to update or modify this Payment Policy when necessary, including when our available payment methods or payment providers change.

Any updates will be published on this page.

Customer Support

Need assistance? The Zmazo team is here to help.

Whether you have a question about your order, would like more information about a product, or need support with anything else, please don’t hesitate to get in touch.

Choose the contact option below that works best for you, and our team will be happy to assist as quickly and carefully as possible. Your experience with Zmazo matters to us.

Email: contact@zmazo.com
Phone: +44 7446368115
Address: 6 Crescent Road, London, E6 1ED, United Kingdom

Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.