Shipping policy

At Zmazo, we aim to provide a reliable and straightforward delivery experience. This Shipping Policy explains how orders placed through our online store are processed, shipped, and delivered.

Key Information

Countries We Ship To

We currently ship orders within the United Kingdom only.

This shipping policy applies to all eligible products available through our online store.

We do not currently offer shipping to destinations outside the United Kingdom.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM (GMT+0).

Orders placed before 5:00 PM (GMT+0) on a business day will begin processing that business day. The full order processing time is 1–3 business days.

Orders placed after 5:00 PM (GMT+0), during weekends, or on public holidays will begin processing on the next business day.

Order Processing Time

Orders are processed within 1–3 business days.

Our processing and fulfilment days are:

Monday – Friday

We do not process or dispatch orders on Saturdays, Sundays, or public holidays.

Processing time refers to the period required to prepare, pack, and hand your order over to the shipping carrier.

Shipping & Transit Time

Once your order has been processed and dispatched, the estimated transit time is 7–10 business days.

Our standard shipping and delivery days are:

Monday – Friday

We do not count Saturdays, Sundays, or public holidays as shipping or delivery business days.

Transit time refers to the period between your order being handed over to the carrier and its delivery to the customer's address.

Estimated Total Delivery Time

The total estimated delivery time includes both order processing time and transit time.

Customers should normally expect their orders to arrive within 8–13 business days.

Saturdays, Sundays, and public holidays are not included when calculating the estimated processing, shipping, or delivery time.

Delivery estimates are approximate and may occasionally be affected by carrier delays, weather conditions, public holidays, high-volume periods, or other circumstances outside our reasonable control.

Shipping Costs

We provide free shipping on all orders delivered within the United Kingdom.

There is no minimum order value required to qualify for free shipping.

Shipping costs are therefore:

£0.00 – Free Shipping

All prices and shipping information on our store are displayed in GBP (British Pounds).

Delivery Address

Orders are delivered to the customer's address provided during checkout.

Customers are responsible for ensuring that their delivery address is complete and accurate before submitting an order.

If you notice an error in your shipping address after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has already been dispatched.

Order Confirmation

After successfully placing an order, you will receive an order confirmation email containing your order details.

The order confirmation means that your order has been received and registered in our system.

Please review your order information carefully and contact us as soon as possible if you notice any incorrect information.

Order Tracking

Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking information, where tracking is available.

You can use the tracking details provided to monitor the progress of your shipment.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

Order Cancellations

You may request cancellation of your order within 8 hours of placing the order.

To request a cancellation, please contact us at contact@zmazo.com and provide your order number.

Please note that submitting a cancellation request does not guarantee that your order can be cancelled.

If your order has already entered the processing or fulfilment stage, we may be unable to cancel it.

Delayed Orders

We aim to deliver orders within the estimated 8–13 business day timeframe.

However, occasional delays may occur due to circumstances outside our reasonable control, including:

• Carrier delays
• Public holidays
• Severe weather conditions
• High shipping volumes
• Transportation disruptions
• Other unforeseen circumstances

If your order has not arrived within the expected delivery timeframe, please contact us at contact@zmazo.com so that we can assist you.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, appears to have been lost in transit, or you receive an incorrect item, please contact us at contact@zmazo.com as soon as possible.

For damaged or incorrect items, please provide your order number and clear photographs of the product and packaging, where applicable.

We will review the issue and work to provide an appropriate solution.

International Shipping

Zmazo currently ships within the United Kingdom only.

We do not currently offer international shipping to countries outside the United Kingdom.

If our available shipping destinations change in the future, this Shipping Policy will be updated accordingly.

Customer Support

Need assistance? The Zmazo team is here to help.

Whether you have a question about your order, would like more information about a product, or need support with anything else, please don’t hesitate to get in touch.

Choose the contact option below that works best for you, and our team will be happy to assist as quickly and carefully as possible. Your experience with Zmazo matters to us.

Email: contact@zmazo.com
Phone: +44 7446368115
Address: 6 Crescent Road, London, E6 1ED, United Kingdom

Customer Service Hours:
Monday – Friday: 09:00 AM – 5:00 PM (GMT+0)
Saturday & Sunday: 10:00 AM – 2:00 PM (GMT+0)

We aim to respond within 24 hours.